Privacy Policy

Privacy Policy

This Privacy Policy applies to S&S Simple Cleaning Solutions Ltd.

S&S Simple Cleaning Solutions Ltd is committed to providing excellent customer service.  As part of this commitment, we take the trust our customers and site visitors place in us very seriously.  We recognise that it is our responsibility to protect your privacy and to inform you of our information collection practices through our Privacy Policy.  Our Privacy Policy outlines:

• The Information we Collect
• How the Information we Collect is Used
• S&S Simple Cleaning Solutions Ltd’s EU GDPR Compliance Statements
• How We Collect Information
• How S&S Simple Cleaning Solutions Ltd Protects Your Information
• How to Opt out of Further Communication
• How to Contact S&S Simple Cleaning Solutions Ltd
• Links to Other Websites
• S&S Simple Cleaning Solutions Ltd’s stance on Collecting Personal Information from Children
• Disclaimer

S&S Simple Cleaning Solutions Ltd reserves the right, at any time, to modify this Privacy Policy.  If we make revisions that change the way we collect, use, or share personal information, we will post those changes in this Privacy Policy.  You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices.  We will note the effective date of the latest version of our Privacy Policy at the end of this Privacy Policy.

The Information We Collect

S&S Simple Cleaning Solutions Ltd is a provider of domestic and commercial cleaning services including carpet and upholstery cleaning. 

By using our websites and/or our services we may collect and request information from you which includes your name, title, company, address, telephone number, e-mail address and service payment details.

Other information we collect may include marketing information and web interaction information such as:

• Data from marketing opt-in lists, consumer surveys, or publicly available information.
• Unique IDs such as a cookie placed on a computer, mobile or device IDs.
• Internet Protocol address ('IP address')
• Information about a device such as information contained in HTTP headers or other internet transfer protocol signals, browser or device type and version, operating system, user-agent strings and information about or from the presence or use of 'apps' on mobile devices.
• The web search term(s) a consumer used to locate and navigate to a  website.

How Information Is Used

We do not sell your personal information to any third parties.  Additionally, S&S Simple Cleaning Solutions Ltd will not share the information with any third party, except as otherwise set forth in this Privacy Policy.

S&S Simple Cleaning Solutions Ltd may share the personal information with third parties for the following purposes:

• To improve our products and services, provide superior customer service, and identify market opportunities.
• As required by law in response to requests by public authorities including meeting national security or law enforcement requirements.

S&S Simple Cleaning Solutions Ltd may also use the information to communicate with you directly via survey, e-mail or direct mail, such as to inform you about newsworthy topics and upcoming events that may be of interest to you.  If you would like to discontinue receiving this information see the how to Opt-out of further communication section below.

EU Global Data Protection Regulation (GDPR) Compliance statements

Lawful Basis for Collecting Personal Information: 

S&S Simple Cleaning Solutions Ltd collects and processes personal information in order to deliver cleaning services to commercial and domestic dwellings. This information is collected and processed in accordance with local laws including GDPR regulations in the European Union. For those individuals to whom the GDPR applies, general personal information is collected and processed on the basis of the contract formed or to be formed between us but the additional sensitive personal information is collected and processed under the lawful basis of consent. By placing the order and giving your consent, you are giving S&S Simple Cleaning Solutions Ltd the following rights:

• The right to collect your personal information
• The right to process your personal information

You maintain the right to revoke consent at any time.

The Right to Have Your Personal Information Erased: 

At any time, you have the right to request that S&S Simple Cleaning Solutions Ltd erases the personal information you have provided to us. S&S Simple Cleaning Solutions Ltd will erase any data as long as it is legally allowed to according the laws and regulations in the countries in which we operate. You may make this request by emailing info@ssimplecleaningsolutions.com

• S&S Simple Cleaning Solutions Ltd will acknowledge your request.
• S&S Simple Cleaning Solutions Ltd will review your specific request and the country of its origin, and determine if we are lawfully allowed to oblige the request.
• S&S  Simple Cleaning Solutions Ltd will then either:
  • inform you that your data has been removed from our systems  or
  • inform you as to the date that S&S Simple Cleaning Solutions Ltd is legally allowed to remove said data from  our systems given the nature of said data and the country of its origin.

The Right to Access Your Personal Information

At any time, you have the right to access your personal information held by S&S Simple Cleaning Solutions Ltd. To make a request for access to your data, you must make a request in writing to info@ssimplecleaningsolutions.com. A member of staff will respond to your query and advise/ assist you accordingly.

Complaint to Supervisory Authority

If you consider that we have breached your rights under GDPR you may complain to the data protection authority at https://ico.org.uk/concerns/ or by phone at +44 303 123 1113

How We Collect Information

We may collect information from you in the following ways:

• By Asking: We may collect personal information from you by asking that you provide it to us. S&S Simple Cleaning Solutions Ltd will only collect information that is needed to help us provide the service(s) you request.
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• Cookies: S&S Simple Cleaning Solutions Ltd uses cookies to enhance your experience while using our website Cookies are small text files that reside on your computer to identify you as a unique user. Cookies may also allow us to track your status or progress when requesting our services or information. 
• S&S  Simple Cleaning Solutions Ltd employs third-party cookies to perform functions on our behalf such as data  analysis and marketing assistance. The data that we provide them is anonymous and does not reveal specific personal information related to our customers. This data is used for specific functions that require broad-based user statistics, which help to improve the overall S&S Simple Cleaning Solutions Ltd customer experience. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser's help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using  some of the pages and features that are currently on the Website, or that we may put on the Website in the future. We do not respond to web browser 'do not track' signals however we will continue to monitor relevant legislation and policy updates and adjust our ‘do not track’ strategy as required.
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• Web Beacons: A web beacon is an electronic file on a web page that allows us to count and recognise users who have visited that page. Among other things, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness. For instance, if you get an email from us and click on a link in that email to go to the Website. You can generally avoid web beacons in email by turning off HTML display and displaying only the text portion of your email.
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• Web Server Logs: Web server logs are records of activity created by the computer that delivers the webpages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. The web server log also may record  information about your browser, such as your IP address and the cookies set on your web browser by the server.

Protecting Your Information

Protecting personal information we receive from you is of crucial importance to S&S Simple Cleaning Solutions Ltd. While there is always some risk involved with transmitting information over the internet, we strive to protect against the misuse of any personal information that we receive from you via our website. 

S&S Simple Cleaning Solutions Ltd customers can feel secure in the knowledge that their data is protected when using our website.

Deleting Your Information

We generally delete personal data within 90 days after our services conclude; however, we will retain and use your information as necessary to comply with our legal obligations, government auditing requirements, resolve disputes, and enforce our agreements. At the end of such period, we may, at our discretion, destroy such personal data without notice to you.

How to Opt-Out of Further Communication

We provide users the opportunity to opt-out of receiving further communications from us at their request. To opt-out of further communications contact us by email at info@ssimplecleaningsolutions.com

How to Contact S&S Simple Cleaning Solutions

If you have any questions about this Privacy Policy contact S&S Simple Cleaning Solutions Ltd Customer Care by email at info@ssimplecleaningsolutions.com 

Links to Other Websites

This site may contain links to other sites. S&S Simple Cleaning Solutions Ltd is not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of these websites before transmitting any personal identifiable information to third parties. Information collected by the third party is not governed by this Privacy Policy. Any link to a website owned by a third party does not constitute an endorsement, approval, association, sponsorship or affiliation with the linked site unless specifically stated.

The website may include social media features, such as the Facebook Like button and widgets, such as the “Share this” button or interactive mini-programs that run on the website. These features may collect your IP address, which page you are visiting on the website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the website. Your interactions with these features are governed by the privacy policy of the company providing it.

Personal Information from Children

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

Disclaimer

If you purchase services from our site, our terms and conditions will apply to the sales.

Updated 15th June 2021